Iran war refund policy

this message is intended for all those who have booked a GoOpti transfer connected to a flight affected by the current emergency situation in the Middle East.

We understand that this is an uncertain and difficult situation for many travellers. We have therefore temporarily relaxed our cancellation policy for customers whose travel plans are directly affected by the current disruption in the Middle East.

Temporary policy for affected bookings

After 18:00 CET on Tuesday, 3 March 2026, the following policy will apply to eligible affected bookings:
• 48+ hours before scheduled departure: 100% travel credit
• 24 to 48 hours before scheduled departure: 50% travel credit
• Less than 24 hours before scheduled departure: 20% travel credit

This credit will be issued as a discount code and may be used for a new booking within 12 months after the new policy bullet points.

Who is eligible

This temporary policy applies where your connected flight has been cancelled or materially disrupted due to the current situation, and your GoOpti booking is directly linked to that affected journey.

How to request a cancellation

Please email fullrefund[at]goopti.com with:
• your GoOpti booking number
• your flight number
• brief details of the disruption affecting your journey

We encourage customers and agencies to cancel as early as possible, as earlier notice gives us the best chance to offer the highest level of flexibility.

Customers who purchased our Absolutely No Worries package remain covered under the terms of that package and may request either a replacement transfer or a full travel credit. Please contact noworries[at]goopti.com.

This temporary policy is an exception to our standard terms and has been introduced to help customers and agencies manage unexpected disruption while allowing us to continue operating our services responsibly.

Thank you for your understanding.
Kind regards,
Stephen MacSearraigh
CEO
GoOpti