Changes

Want to change or cancel the booking of a GoOpti transfer? Here you can find all the info on how to do it.

Can I change the date or time of a booked transfer?

After you book a transfer, you cannot change the date or time, you can only cancel the transfer and receive a discount code which you can use to book another transfer with the correct date and time. The discount code reduces the price of the new transfer. However, if you purchase the Absolutely No Worries package at booking, you may change the date and time of a booked transfer as stated in the terms and conditions of service.

How can I cancel my booking?

You can cancel your booking in the myOpti section.

What happens if I cancel my transfer?

If you cancel your transfer, you are not entitled to a refund, except if you chose a Private transfer with the possibility of a refund. However, if you inform us about the cancellation before the transfer takes place, we will offer you a discount code you can use when you book the next transfer. The value of the discount code will be calculated according to the probability of filling the seat that you cancelled, so the sooner you cancel, the higher the value of the discount code.

Can I remove passengers from my booking?

You can remove passengers from your booking in the myOpti section. Please inform us about all cancellations before the transfer takes place, so we can offer you a discount code you can use when you book the next transfer. The value of the discount code is determined in our Terms and Conditions.

Can I add extra baggage to my booking?

Of course you can. You can add extra baggage in the myOpti section.

How can I change my email address in my user profile?

You can change it in the myOpti section.

What can I do if the airline changes the time of my flight?

Please inform us of the change immediately. Call us at +386 1 320 4530 or send an e-mail to info@goopti.com.

If you bought the Absolutely No Worries package and were informed of the change more than 48 before the planned departure of your GoOpti transfer, and if you informed us immediately after receiving the notice, we will arrange a free substitute transfer for you.

What can I do if my flight is rescheduled to another date?

Please inform us of the change immediately. Call us at +386 1 320 4530 or send an e-mail to info@goopti.com.

If you bought the Absolutely No Worries package and were informed of the change more than 48 before the planned departure of your GoOpti transfer, and if you informed us immediately after receiving the notice, we will arrange a free substitute transfer for you.

What can I do if my flight is rerouted to another airport?

Please inform us of the change immediately. Call us at +386 1 320 4530 or send an e-mail to info@goopti.com.

If you bought the Absolutely No Worries package and were informed of the change more than 48 before the planned departure of your GoOpti transfer, and if you informed us immediately after receiving the notice, we will arrange for you a free substitute transfer from the new airport. If the new airport is more than 300 km away from the original one, you will be charged EUR 0.5 per km for every additional km.

When you inform us of the change, do not forget to state the number of the rerouted flight, your booking number and, if possible, send us the notification about the rerouting that you received from the airline/agency.