Changes

Help center

 
Want to change or cancel the booking of a GoOpti transfer? Here you can find all the info on how to do it.
Help center

Can I change the date or time of a booked transfer?

After you book a transfer, you cannot change the date or time, you can only cancel the transfer and receive a discount code which you can use to book another transfer with the correct date and time. The discount code reduces the price of the new transfer. However, if you purchase the Absolutely No Worries package at booking, you may change the date and time of a booked transfer as stated in the terms and conditions of service.

How can I cancel my booking?

You can cancel your booking in the myOpti section.

What happens if I cancel my transfer?

If you cancel your transfer, you are not entitled to a refund, except if you chose a Private transfer with the possibility of a refund. However, if you inform us about the cancellation before the transfer takes place, we will offer you a discount code you can use when you book the next transfer. The value of the discount code will be calculated according to the probability of filling the seat that you cancelled, so the sooner you cancel, the higher the value of the discount code.

Can I remove passengers from my booking?

You can remove passengers from your booking in the myOpti section. Please inform us about all cancellations before the transfer takes place, so we can offer you a discount code you can use when you book the next transfer. The value of the discount code is determined in our Terms and Conditions.

Can I add a passenger to my shared booking?

It is not possible to add passengers to a shared booking. We suggest that you make a separate purchase for an additional person for the desired route and date online.

Can I add extra baggage to my booking?

Of course you can. You can add extra baggage in the myOpti section up to 2 days prior departure.

Can I change departure and destination location after the purchase?

In case the new location is near or on the scheduled route of the vehicle, you can change departure/destination location up to 2 days prior departure in the myOpti section. Please bear in mind this change may require extra charge.

Can I add the Absolutely No Worries package after the purchase?

Of course, you can add the Absolutely No Worries Package up to 2 days prior departure in the myOpti section.

How can I change contact details of the passenger in the booking?

For the purpose of correct notification, the passenger's name, contact mobile number and e-mail can be changed in the MojOpti user profile, where you can find the booking.

What can I do if my flight is rescheduled to another date and/or time?

Please inform us of the change immediately. Contact us via chat or send an e-mail to [email protected].

If you bought the Absolutely No Worries package and were informed of the change more than 48 before the planned departure of your GoOpti transfer, and if you informed us immediately after receiving the notice, we will arrange a free substitute transfer for you.

What can I do if my flight is rerouted to another airport?

Please inform us of the change immediately. Contact us via chat or send an e-mail to [email protected].

If you bought the Absolutely No Worries package and were informed of the change more than 48 before the planned departure of your GoOpti transfer, and if you informed us immediately after receiving the notice, we will arrange for you a free substitute transfer from the new airport. If the new airport is more than 200 km away from the original one, you will be charged EUR 1.5 per km for every additional km.

When you inform us of the change, do not forget to state the number of the rerouted flight, your booking number and, if possible, send us the notification about the rerouting that you received from the airline/agency.

How Can I Delete My GoOpti Account or Remove My Personal Data?

If you wish to delete your GoOpti account or have your personal data removed, please follow these steps:

Contact Us via Email: gdpr(at)goopti.com

In your email, clearly request the deletion of your GoOpti account.

Include your account username or the email address associated with your GoOpti account.
This will help us to accurately identify and process your request.

  • Data Retention for Legal and Financial Purposes:
Please note that, while we will remove your account and personal data from our active databases, some data may be retained for legal and accounting purposes. This includes data related to financial transactions or invoices.

  • Processing Time:
We will process your request and manually remove your account within 7 working days.
We are committed to protecting your privacy and ensuring the security of your personal information.
If you have any further questions or concerns, please do not hesitate to contact us.