Delays

• Can I miss my flight?
• What should I do if my flight is delayed?
• How long will you wait for me at the pick-up location if I am late?
• Driver is late, what should I do?

Can I miss my flight?

Unfortunately, such things can always occur, but the entire GoOpti team is constantly doing its best to make sure all passengers arrive at their destinations in good time. This is why we always adjust the travel time taking into account the weather forecast, traffic conditions and other events we might face on the road. We will do our best to drop you off at your destination by the latest drop-off time chosen when you booked.

Still, the ever unpredictable weather and traffic conditions might unexpectedly prevent a timely arrival at your destination. To make sure you really have a carefree voyage, we suggest you to select the Absolutely No Worries package at booking and say goodbye to all worries and trouble: if you miss your flight, GoOpti provides you with a new flight ticket or organizes a substitute ride and, if needed, also books an overnight stay at a nearby hotel. For more details, please refer to our Terms and Conditions.

Bear in mind: when you book a transfer to the airport, please make sure to select an appropriate arrival time to avoid the possibility of missing your flight and to ensure enough time to register your luggage, check in and board the plane. Please bear in mind that the arrival time is NOT the time of your plane’s departure, but the latest time you need to arrive at the airport. If, for example, your flight departs at 8 o'clock, we suggest you set the latest drop-off time to 6 o'clock. This way, you will have enough time to hand over your bags at the check-in counter, collect your boarding pass and take your seat on the plane.

What should I do if my flight is delayed?

As soon as you find out about a delay, please call your GoOpti driver or the GoOpti emergency number you received via email and SMS notification and let us know.

For more info, please refer to Article 6 of the GoOpti Terms & Conditions of Carriage. 

If you bought the Absolutely No Worries package:

GoOpti will arrange a free substitute transfer to the chosen destination within 6 hours after the delayed plane’s landing.

Please inform us about the delay immediately, regardless of the transfer type chosen at booking.

How long will you wait for me at the pick-up location if I am late?

If you are late to your pick-up point, we will unfortunately not be able to wait for you, because most of the transfers are also bound by pick-up and drop-off times of other passengers – for details please refer to Article 6 of GoOpti Terms & Conditions of Carriage.

Nevertheless, please inform us of your delay before your scheduled pick-up time: call your GoOpti driver or our urgent phone number that you received in the SMS and e-mail message. Only this way you give us the chance to do our best and to check for a possible solution.

Driver is late, what should I do?

If the driver is not at the pick-up point at the scheduled departure time, please call the driver or the emergency number immediately. You received both contact numbers in the SMS and e-mail message.