GoOpti Business

Help center

 
GoOpti Business
Help center

GOOPTI BUSINESS

RESERVATION

PAYMENT

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GOOPTI BUSINESS

Where can I ride with GoOpti Business?

Our GoOpti Business service is designed to meet all your travel needs. You can request a tailor-made chauffeur-driven ride anywhere in Slovenia and all neighbouring countries.

Does GoOpti Business offer intercity transfers?

Yes, GoOpti Business offers intercity rides in all vehicle classes. You can book intercity transfers by phone on +386 1 888 94 24 or by email at [email protected], at least 12 hours before the pick-up time, or discuss further options with an agent.

Does GoOpti Business offer long-distance transfers?

Yes. We also offer long-distance rides (200 km or more). Before booking a transfer, please contact our agents at [email protected] or by phone +386 1 888 94 24

Which vehicles does GoOpti Business use?

Our fleet consists of medium-sized, spacious sedans and vans. We offer three types of vehicles:

  • Mercedes-Benz C-Class (caravan)
  • Mercedes-Benz E-Class
  • Mercedes-Benz V-Class (estate)

RESERVATION

How can I book, change or cancel a transfer?

You can book a GoOpti Business service by calling +386 1 888 94 24 or by sending us an inquiry to [email protected], no later than 12 hours before the pick-up time, or discuss further options with an agent. For any changes or cancellations, please contact us on the phone number mentioned or by email on [email protected].

You can change or cancel your reservation at any time, but you will only be entitled to a full refund if you cancel at least 48 hours before departure.

What happens if I cancel my transport?

If you cancel your booking at least 48 hours before your journey, you are entitled to a refund.

What happens if the schedule of my trip/flight/event changes?

If you have a change to your travel arrangements, please let us know by phone on +386 1 888 94 24 or by email to [email protected] so that we can adjust the time of your ride.

You can change your booking up to 1.5 hours before the pick-up time for rides up to 200 km and up to 24 hours before the pick-up time for rides longer than 200 km.

When will I receive confirmation of my booking?

A confirmation will be sent to you via email as soon as the booking is completed and paid for.

How much luggage can I take on a GoOpti Business transfer?

The amount of luggage must be communicated when booking the transfer, so that the vehicle can be properly arranged.

The capacity of our vehicles is as follows:

  • medium sized sedans up to 3 suitcases up to 20 kg,
  • caravans up to 4 suitcases up to 20 kg,
  • large sedans up to 8 pieces of luggage up to 20 kg.

Can I travel with my pet?

Travelling with small animals is allowed. When booking your transport, please provide us with the details of the pet and the number of passengers. Assistance dogs are also welcome, but we kindly ask you to inform us of their presence in the transport and to provide the relevant documentation if necessary.

GoOpti Business does not allow larger animals.

How long will the driver wait for me in case I'm late?

On standard services, the driver will wait for you for 30 minutes before leaving the pick-up point.

For airport transfers, the driver will wait for you for up to 60 minutes before leaving the pick-up point.

If you have prior information that you may be late, we advise you to contact us so that we can try to find a solution for you.

Where can I rate my transport?

After your transfer, you will be sent a questionnaire by email to rate your travel experience with us. Your feedback means a lot to us and helps us to improve our service.

PAYMENT

How much does a GoOpti Business transfer cost?

Prices depend on distance and/or duration and may vary depending on how much in advance you book. Contact us by phone +386 1 888 94 24 or by email at [email protected] and we will prepare a quote for you.

How can I pay for my transport?

You can only pay for your transport by credit card via the online link we will send you as soon as you place your order. Currently, payment can be made with Maestro (3D secure), Visa, Visa Debit/Electron, MasterCard and Discover. The transport cannot be paid for in cash. Your order will be confirmed only after payment has been processed.

If you wish to receive an invoice for your company, please inform us when placing your order. For further information, please contact us by email on [email protected].

Are the prices shown per person or per vehicle? 

The prices quoted are always per vehicle and include all taxes and fees. The number of passengers does not affect the price.

When will I receive my invoice?

You will receive an invoice on the day of your transport by email.

How do I request an invoice on behalf of my company?

When you make your booking, please inform us before payment that you need an invoice issued to your company. For further information, please contact us by email on [email protected].

Do the prices include parking and toll charges?

All booking prices are final and include all fees and VAT.

I still have questions; how can I get in touch with you?

For further questions, you can contact us via email at [email protected].