Transfer times

Help center

 
Frequently asked questions on pick-ups and drop-offs, coordination with flights, how to choose the latest departure from home.
Help center

What is the difference between the departure and the arrival time?

The departure time is the soonest time we can pick you up at your departure location. In case of transfers from the airport, the departure time is NOT when your plane lands, but the earliest time we can pick you up at the airport.

The arrival time is the latest time you need to arrive to your destination. In case of transfers to the airport, the arrival time is NOT the time of your plane's take off, but the latest time you need to arrive to the airport so you still have enough time to check in and board the plane.

Should I choose the arrival time or the departure time?

Regardless of the direction of your journey, you should first consider your time limits before choosing either of the options. In general, if you need to arrive at your destination by a certain time limit (to catch a plane, to arrive on time at an event), you should probably choose the latest time you need to arrive at your destination to make sure you arrive early enough. However, if you need a transfer from the airport to your home, or you cannot depart from your departure location until a certain hour, you should probably choose the soonest time we can pick you up.

What arrival time should I choose to make sure I don’t miss my flight?

The time needed to check in and board a plane varies from person to person and also depends on the size of the airport and other factors. Based on previous experience, we recommend you to arrive to the airport between an hour and a half to 2 hours before your flight. Example: if your plane departs at 10 am, the arrival time can be between 8 am and 8:30 am, but this is only a recommendation.

What departure time should I choose if my plane arrives at 7 am?

The departure time depends on the time you need to get off the plane, pick-up your luggage and come to the pick-up location. If the airport is big and you have many pieces of luggage, you will probably need more time to reach our vehicle. We generally recommend a pick-up time between half an hour to 1 hour later than the expected landing of your plane. Example: If your plane lands at 7 am, the departure time can be 7:30 am or 8 am.

Please make sure you select an appropriate departure time. If your plane arrives at 7 am and you select the departure time at 11 am, we cannot pick you up earlier than 11 am, so you are responsible for waiting the 4 extra hours. Please also bear in mind that the departure time is NOT the time of your plane’s landing. The time of the departure must always be later than the time of your plane’s arrival.

I need to arrive at the airport by 8 pm, but I cannot depart before 4 pm. Can I still book a shared transfer?

When making a booking, please be careful not to select a transfer which exceeds your time limits. To book a transfer within you time limits, first select the arrival time at 8 pm. In the second step of the booking process, choose an option with the departure or the departure time interval set later than 4 pm.

I want to book a transfer but I don't know my flight time. What can I do?

Please wait until you know the exact time of your flight before you make a booking.

The other option is to book a very early transfer to make sure you do not miss your flight, but that means you might arrive at the airport much earlier than necessary.