Frequently Asked Questions

Contact

• How can I contact you?
• How can I order a GoOpti transfer offline?

Transfers

• What is the difference between Shared and Private transfers?
• What is the flexibility window?
• What are the regular GoOpti routes?
• Where can you pick me up?
• Why does the booking system only offer me a Private transfer but not a Shared transfer?
• What kind of vehicles do you use for transporting passengers?
• How will I recognize a GoOpti vehicle?
• What is the luggage allowance?
• Can you transport larger special luggage?
• Can you provide a child seat?
• How can I file a complaint regarding your services?
• May I take my pet with me when I travel with GoOpti?
• What are the options of out-of-court dispute resolution?

User registration

• How do I create my user profile?
• How can I log in to your website?
• I already have a user profile. Do I have to log in to your website before I start booking a transfer?

Booking

• When can I book a transfer?
• Can I book your services by telephone or by a direct payment to your bank account?
• Can I book a transfer for today or tomorrow?
• How can I make a booking when there are 5 people travelling in one direction but only 4 people in the return direction?
• Can I get an invoice on behalf of my company?
• Your website does not seem to be working. What should I do?
• I haven’t received a confirmation email. What can I do?
• What is the process of concluding the brokerage contract?
• What is the process of concluding the contract of carriage?
• How can I detect and correct mistakes in the booking before completing it?

Transfer times

• What is the difference between the soonest pick-up time and the latest drop-off time?
• Should I choose the latest drop-off time or the soonest pick-up time?
• What latest drop-off time should I choose to make sure I don’t miss my flight?
• What soonest pick-up time should I choose if my plane arrives at 7 am?
• I need to arrive at the airport by 8 pm, but I cannot depart before 4 pm. Can I still book a Shared transfer?
• I want to book a transfer but I don't know my flight time. What can I do?

Transfer info

• How will I be informed about the details of my journey?
• I booked a Shared transfer. When will I be informed about the exact pick-up time?

Prices

• Why do the prices change from one day to another?
• Can the price change after I make a booking?
• I booked a GoOpti transfer. Will the price change if no one else joins me in the vehicle?
• How can I get the lowest transfer price?
• Is the transfer cheaper if more people book together?
• Will the price be lower if I wait a few more days before I book?
• Do I pay less for a child’s ticket?
• I cannot find my credit card. Can you freeze the current transfer price for two hours until I find my credit card?

Payment

• How do I pay?
• What credit card details should I enter when making a payment?
• Can I pay by someone else’s credit card?

Delays

• Can I miss my flight?
• What should I do if my flight is delayed?
• How long will you wait for me at the pick-up location if I am late?
• Driver is late, what should I do?

Changes

• Can I change the date or time of a booked transfer?
• How can I cancel my booking?
• What happens if I cancel my transfer?
• Can I remove passengers from my booking?
• Can I add a passenger to my shared booking?
• Can I add extra baggage to my booking?
• Can I change departure and destination location after the purchase?
• Can I add the Absolutely No Worries package after the purchase?
• How can I change contact details of the passenger in the booking?
• What can I do if my flight is rescheduled to another date and/or time?
• What can I do if my flight is rerouted to another airport?
• How Can I Delete My GoOpti Account or Remove My Personal Data?