NEW! A practical guide to the airport

Covid-19 airport guidelines: What are the new rules and measures at airports? What services are available? Do I have to wear a mask? What about my luggage? If you are lucky enough to travel by plane anytime soon, you might want to have a look at the latest practical guidelines for the most popular airports in the area. We’ve prepared for you a useful guide to the airports of Venice Marco Polo, Vienna, Ljubljana and Zagreb.

A practical guide when travelling to the airport

1A practical guide when travelling to the airport

Here is our practical guide for all of you travelling to and from one of the airports in the area:

Venice Airport

2Venice Airport

1. Venezia Marco Polo (VCE)


Airport opening hours: Access to the terminal is permitted from 4 a.m. The terminal closes with the last flight of the day.
Airport transfer: shared or private GoOpti transfer


Flight information desk: +39 041 2609260
Lost & found: +39 041 9691201
First aid: +39 041 2605385


All the airport operations are continuing regularly:

- Bar and Restaurants: before the security checks - Emporio del Grano, open until the last flight of the day
- Shops: before the security checks - Relay tobacconist open until the last flight of the day
- Lost & Found: the office is open during a flight operation; depending on the company you flew with, your case will be handled by handling companies GH Italia or Aviation Service
- Information Office: open every day 24/7



  • Entrance at the terminal is on the first floor, door no. 8; escalators and external elevators are available;
  • Get to the airport already equipped with a facemask that you must always wear;
  • Prepare at home your documents and self-certifications required for your journey;
  • Only passengers with a ticket/ boarding card can enter the terminal on their departing day. Exceptions are made for a person accompanying either traveling children or accompanying PRM passengers who have booked the journey as a passenger with reduced mobility (PRM);
  • Your body temperature will be checked through a thermal camera; if it exceeds 37.5 °, you won’t be allowed to access the terminal and will go through an additional check by medical staff.


  • Upon your arrival at the airport, your body temperature will be checked with a thermal camera;
  • Before landing, make sure to have a facemask that you must always wear inside the terminal; 
  • Make sure you have your self-certification with you, which will be checked upon your arrival at the terminal;
  • Exit using door no. 1 on the ground floor.


Baggage rules remain unchanged; however, it is recommended to travel with only hand baggage to avoid check-in baggage. Find more about baggage rules here.

Italy entry requirements

  • Most airlines will require passengers to fill out a self-certification form before each flight, declaring that they do not have Covid-19 or any of its main symptoms, and they have not had any close contact with anyone known to have Covid-19 in the two days before the onset of symptoms, and in the 14 days after the onset of symptoms.
  • Entrance to Italy is forbidden for people who, in the 14 previous days, stayed in or transited through any of the following countries: Armenia, Bahrain, Bangladesh, Bosnia Herzegovina, Brazil, Chile, Kosovo, Kuwait, North Macedonia, Moldova, Montenegro, Oman, Panama, Peru, Dominican Republic, Serbia.
  • On Wednesday, 13 August, Italy ordered mandatory Covid-19 testing for anyone arriving in the country from Croatia, Greece, Malta and Spain.

Find more detailed information about Italy entry requirements here.


Vienna Airport

3Vienna Airport

2. Vienna Airport (VIE)


Airport opening hours: 0-24 h
Airport transfer: shared or private GoOpti transfers


Flight Information: +43 1 7007 22233
Lost & found: +43 1 7007 22624
First aid: +43 1 7007 22245


From July 1 the SKY Lounge Schengen in Terminal 3, level 2 is reopened from 5 a.m. to 8 p.m.

You can find a list of open shops here, and a list of open restaurants here.

The other Lounges, the Lost Property Office, and all other shops and restaurants that are not featured on the lists above are currently closed in accordance with applicable Austrian laws.


  • Since 19 March 2020 all handling activities at Vienna Airport have been temporarily concentrated in Terminal 3;
  • Get to the airport already equipped with a facemask that you must always wear;
  • Access from the Car Park 3 to the pharmacy and Terminal 3 will remain possible;
  • Body temperature will be checked to all arriving passengers by health authorities at the airport.


Check-in and baggage reclaim are currently carried out for all airlines in Terminal 3.

Austria entry requirements

Passengers have the possibility to take Covid-19 tests at Vienna Airport every day from 7 a.m. to 8 p.m. without the necessity of registering in advance. All information can be found here.

  • Travellers from the following countries do not need to show a negative Covid-19 test or commit to quarantine: Andorra, Belgium, Croatia, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, San Marino, Slovakia, Slovenia, Switzerland, United Kingdom and the Vatican.
  • EU/EEA/Swiss citizens entering Austria from a high risk area are obligated to present a negative Covid-19 test (not older than 72 hours) or get tested within 48 hours after entering the country, and self-quarantine until the test results arrive. The following are considered high risk areas by the Austrian government: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Chile, Ecuador, Egypt, India, Indonesia, Iran, Kosovo, Mexico, Moldavia, Montenegro, Nigeria, North Macedonia, Pakistan, Peoples Republic of China – Province Hubei, Peru, Philippines, Portugal, Romania, Russian Federation, Senegal, Serbia, South Africa, Spain (mainland only), Sweden, Turkey, Ukraine and USA.

More detailed information about entry requirements can be found here.


Zagreb Airport

4Zagreb Airport

3. Zagreb Airport (ZAG)


Airport opening hours: 0-24 h
Airport transfer: shared or private GoOpti transfers


Flight information desk: 0800 1234 or +385 1 4562 170
Lost & found: +385 1 456 2229
First aid: +385 1 4562 120 or 2120 via internal telephone


The airport has a wide variety od restaurants & bars, and more than 10 different shops. It also has 24/7 free Wi-Fi access and a Primeclass lounge for First Class and Business Class passengers. Some stores and reastaurants will be temporariliy closed.

The Lost & Found Office is located at the Info Desk on the 2nd floor of the Passenger terminal building and it is open every day from 8 a.m. to 8 p.m.


  • Get to the airport already equipped with a facemask that you must always wear;
  • Access from the parking is still possible, and all parking conditions at the airport remain in effect;


Baggage rules remain unchanged; however, it is recommended to have as less as possible hand luggage in order to simplify security procedure and reduce risks.

Croatia entry requirements

  • EU citizens and citizens of Schengen Member States and Member States associated with the Schengen area, as well as their family members (regardless of their residence), and third-country nationals who are long-term residents and persons entitled to reside under other EU directives or national law or persons who hold national long-term visas are not required to provide any special reason for their entry and can enter the country under the same conditions as before the COVID-19 outbreak, although still under epidemiological control and by mandatory compliance with general and special recommendations issued by the Croatian Institute of Public Health.

Additional information about entry requirements as well as guidelines for third-country citizens can be found here.

In order to shorten the procedure at the border crossing point, we advise you to fill out this form.


Ljubljana Airport

5Ljubljana Airport

4. Ljubljana airport (LJU)


Airport opening hours: N/A
Airport transfer: shared or private GoOpti transfer


Flight information: +386 4 20 61 981 
Lost & found: +386 4 206 12 26
First aid: + 386 4 20 61 641 


Due to Covid-19, the working hours of stores, restaurants and are now adapted to flight schedules. The business lounge is temporarily closed.


  • Adequate safety distance of 1.5 m must be maintained in all enclosed spaces - in the passenger terminal and on buses. The distance is marked with floor markings, strips and seat markings in the waiting rooms.
  • Hand disinfection is mandatory for passengers and employees before each entry into enclosed spaces. Disinfection points are appropriately distributed throughout the terminal and other parts of the airport.
  • The use of a facemask or other type of oral protection is mandatory for passengers in the terminal and on buses. Passengers provide their own protection. Masks are available at vending machines and at airport stores.
  • Body temperature measurement will only be performed on certain flights, at the request of airlines.


Baggage rules remain unchanged; it is best to check you airline's baggage rules before packing.

Slovenia entry requirements

  • The Government of the Republic of Slovenia lifted the mandatory seven-day quarantine for EU citizens. At the same time, a 14-day quarantine was introduced for:
    • all third-country nationals without a permanent or temporary residence in the European Union;
    • persons who have permanent or temporary residence in the EU and have left the territory of the EU for more than 14 days. 

Additional information can be found here.


General information

Here are a few additional but important tips we thought you might find useful:

Before departure:

  • Find information about your flight and current travel and safety requirements
  • Try to check-in online when possible to limit interaction at the airport desks
  • Prepare all your documents and certifications required at home
  • ! Travelling to Greece ! Travellers going to Greece must register properly on the website of the Greek authorities (link) prior to departure and present the QR code received at check-in or boarding, as well as duly complete the Passenger Locator forms issued by the airline.
  • Be sure to get to the airport early enough to have time to carry out all the new procedures
  • Bring enough facemasks for the entire journey (it is recommended that you change your mask every 4 hours)

At the airport:

  • Always keep interpersonal distance (minimum 1 meter) and show consideration for other passengers
  • We recommend you follow the airport’s general guidelines on good hygiene

Upon arrival:

  • Wear a facemask until you have left the airport
  • If you start having symptoms of Covid-19 contact the airport personnel and follow their recommendations.
Let’s be responsible and travel with care <3
We can't wait to take you safely to your destination.


P.S. Would you like to know more about other airports in the area? Let us know! 

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