Affordable and comfortable transfers from/to: Vienna Airport

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      Vienna Airport

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      Vienna Airport is one of the most important airports for Central and Eastern Europe. More than 22 million passengers fly to or from Vienna Airport on more than 200 thousand flights every year. Since 2013, Vienna Airport has three terminals. The biggest is the third terminal, which spans over three floors. More than 100 airline companies fly to and from Vienna Airport. Their most common destinations are located in Europe, but the companies also offer a wide selection of flights to Africa, Asia, Australia as well as to North, South and Central America.

      Getting around

      One of the largest airports in the region consists of three terminals, but most of the traffic goes through Terminal 3. Airport staff advise the passengers to arrive at the airport with enough spare time, because moving from one terminal to another takes quite some time. There is a shopping center close to the airport and many fashion, sport and drug stores at the airport itself. The restaurant and coffee bar selection is immense: Burger King, AirBrew cafe, Heineken Bar, Starbucks, McDonald’s are just a few of the most popular places to eat and drink. Most of them are open from 6 a.m. to 11 p.m., while the airport itself is open 24 hours a day.

      Wi-Fi

      Vienna Airport is fully covered with a free Wi-Fi network. You can also use faster connections provided by restaurants and bars.

      How to reach the airport and where to park

      The largest Austrian airport is located in the southwest part of Vienna and reachable by highway from all sides. Many open-air parking spaces and garages are available. It is essential that you choose the parking area which is as close to the airport as possible, since the airport itself is large and the walk from the parking area can quickly become too long. The cheapest parking area is not always the best option. The average parking fee per week is around EUR 90.

      When to arrive at the airport

      The airline companies at Vienna Airport often warn passengers that the optimal time to arrive at the airport is three hours before the scheduled departure of their flight. A mass of more than 60 thousand passengers is daily present at Vienna Airport, so procedures at the luggage drop-off area and border control can take a lot of time.

      Pick-up location

      While on arrivals on the ground floor, turn right, pass by INFO point. Take the escalator to the first floor. Exit through Terminal 3, GoOpti vehicle will be waiting on the driveway.

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      GoOpti drop-off

      GoOpti vehicle will drop you off on the first floor - Drop Off area for Departures at Terminal 3.

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      • Congratulations on your successful work. Although I was late to my transfer, you waited for me and managed to get me a ride to my final destination.

        af2b3d81-03fb-4133-87ee-c19fede3f7b9 Branko Smerajc Debevc, Spain

      • I was most impressed both times I used GoOpti. It is fast, efficient and reliable.

        4f38c363-8a04-4075-9d42-aec87fa2778c Julie Johns, Australia

      • I was very impressed with your service and the drivers from the airport and back again were very courteous and friendly. I'd happily recommend your company to anyone travelling to/from an airport where you operate.

        nigel-welch-fb2b886a-2b05-4071-8b35-f4c344ac281f Nigel Welch, United Kingdom
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        Most asked questions Sara Key answers, all in one place. GoOpti virtual assistant

        Simply enter your GoOpti booking number. I can instantly access your booking and show you all the important details about your transfer.

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        You will receive the exact departure time by SMS and email the day before your transfer. The driver's phone number is available in the mobile app and in the chat 15 minutes before departure. Transfer notifications are usually sent before noon, but if you still haven't received yours by the evening before the transfer, please check your spam folder.

        We also recommend installing the GoOpti passenger mobile app as soon as possible. With the app, you can easily track the driver's location before pick-up, access all your transfers and receive important notifications in real time. You can download the app here - click to download.

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        • Chat: The fastest way — the chat icon in the bottom right corner of goopti.com.
        • Email: [email protected]
        • Travelling today or tomorrow? The day before your transfer, GoOpti sends an SMS and email with an emergency phone number. The driver's mobile number is available in the GoOpti mobile app and in the chat 15 minutes before departure.
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        Each passenger can bring 1 piece of hand luggage (up to 5 kg) free of charge. Any additional luggage can only be transported if it was added and paid for at the time of booking. You can add and pay for luggage up to 10 kg (maximum dimensions 55x40x23 cm), luggage up to 20 kg (maximum dimensions 70x57x32 cm), luggage up to 32 kg (maximum dimensions 93x76x42 cm) or special-size luggage.

        Additional luggage prices: up to 10 kg - €1 /piece/direction, up to 20 kg - €3 /piece/direction, up to 32 kg - €5 /piece/direction, special-size luggage - €27 /piece/direction

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        You can add extra luggage after booking as follows: via your myOpti profile – up to 48 hours before departure:

        • Log in to your account on the GoOpti website.
        • Find your booking in the View your bookings section.
        • Select the option to add luggage and follow the payment instructions.

        Please note that the carrier will not be able to transport luggage that has not been added to the booking, so we reserve the right to refuse to transport such luggage.

        Important: for operational reasons, extra luggage cannot be added less than 48 hours before the scheduled departure. If GoOpti has to add your luggage on your behalf, an additional fee of €10 per piece will be charged.

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        Once a transfer has been booked, its date and time can no longer be changed. However, you can cancel the transfer and we will send you a discount code worth part of your booking value, which you can use to book a new transfer with the correct date/time. The amount of the discount depends on when the booking is cancelled. The discount can be worth at most 70% and at least 10% of the amount paid. The discount code will reduce the price of your new transfer. You can cancel your booking in the myOpti tab.

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        If you have booked a shared transfer, the driver cannot wait for passengers who are late, out of consideration for the other passengers. GoOpti aims to start every transfer at the time stated in the transfer notification. If you have booked a private transfer and your arrival is delayed because of another carrier (e.g. an airline), the driver will do their best to wait for you for up to one hour.

        If you have the Absolutely No Worries package and are notified of a flight change more than 48 hours before your scheduled transfer, we will arrange a free replacement transfer for you, provided you let us know in time. In this case, please write to us at [email protected].

        Regardless of the type of transfer, please let us know about any delay as soon as you learn of it by calling the emergency number you received in the SMS and email transfer notification. This way we can check the options for carrying out your transfer in good time.

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        Pets can be transported, but a few conditions apply. Animals are only allowed on private transfers, as suitable conditions for transporting animals cannot be ensured when the vehicle is shared with other passengers. Each animal must be placed in a suitable travel crate or cage to ensure its safety and comfort during the ride.

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        Yes. Before paying, select the option to issue the invoice to a company and enter the company details. For online bookings made on the GoOpti website, the invoice is issued on the day of the transfer and sent to your email address.

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        If your transfer is more than 48 hours away, you can change the location in the myOpti tab - select the "Edit passenger, luggage and flight details" tab and open your booking, then make the change under "Edit passengers, change locations". The change may require an additional payment. Pick-up and/or drop-off locations cannot be changed less than 48 hours before departure.

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        You can cancel your transfer in myOpti. You will be offered several cancellation options: cancelling the entire booking, cancelling the outbound part of the transfer, cancelling the return part of the transfer or removing a passenger from the booking. Select the appropriate option and follow the cancellation steps.

        A refund is only possible for private transfers booked with the refund option and cancelled at least 48 hours before departure. In line with the GoOpti General Terms and Conditions, shared transfers are not refundable upon cancellation; however, the system will issue a discount code worth part of your booking value. The amount of the discount depends on when the booking is cancelled. The discount can be worth at most 70% and at least 10% of the amount paid.

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        The Absolutely No Worries package is an optional paid GoOpti service that provides extra security and protection for your transfer. It can only be added to transfers to/from airports, not on other routes. The Absolutely No Worries package costs from €6 per person (depending on the route). By purchasing this package, you get the following benefits:

        • A new plane ticket if you miss your flight due to traffic jams, a snowstorm or other force majeure
        • Free adjustment of your GoOpti booking if the airline reschedules your flight
        • A free replacement GoOpti transfer if the airline is delayed or diverts your landing
        • A change of airport within a distance of up to 200 km (if the airline moves your flight to another airport)

        You can find more information about the Absolutely No Worries package at this link.

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        You can book on our website and pay at the end of the booking process, when the system asks you to enter your payment card details. You can also book a transfer at our partner travel agencies, where you can pay in cash or by payment card. Here you can find a list of our sales partners.

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